Shipping Policy

**DonDada's Policy**

**Last Updated:** [01//2026] This Shipping & Refund Policy explains how shipping, returns, and refunds are handled for purchases made directly DonDada. **Scope of This Policy** This policy applies only to products and services sold directly by DonDada.Dada also operates as a collaborative platform that features independent collaborators, sellers, and service providers. These collaborators operate independently and maintain their own policies and. **Collaborators & Independent Sellers** Products or services offered by independent collaborators or sellers are governed by their own shipping, return, and refund policies. DonDada does not manage or control collaborator fulfillment, shipping, refunds, or returns. Each collaborator is responsible for their own operations. Customers must review the individual policies of each collaborator before purchasing. DonDada is not responsible for issues, delays, disputes, or losses related to collaborator transactions. **Digital Products & Digital Services ( Sale)** All digital products and digital services sold directly DonDada are final sale. This includes, but is not limited to: - Digital downloads - Online courses and educational content - tools and digital services - Consultations, readings, and digital sessions - Memberships and access-based offerings digital content or access is delivered, no refunds, cancellations, or exchanges are. **Physical Products Sold by Donada** Physical products sold directly by DonDada may returned under the following conditions: - Return requests must be made within 7 of delivery. - Items must be unused, unworn, and in original condition. - Items must be returned in their original packaging. - Approved refunds will be issued to the original payment method after inspection. Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective. **Non-Returnable Physical Items** The following items sold by DonDada are non-refundable: - Clearance or final sale items - Custom or made-to-order products - Gift cards **Dam or Incorrect DonDada Orders** If a DonDada physical arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include so we can assist you. **Shipping Information** Shipping times vary on location and fulfillment partners. Estimated delivery times provided at checkout are not guaranteed DonDada is not responsible for delays caused by: - Shipping carriers or postal services - or international processing - Incorrect or incomplete shipping information provided by the **Contact** For questions regarding DonDada orders, please contact us through the website’s contact page. For orders placed with independent collaborators or sellers, please contact the provider directly. **Final Acknowledgment** By completing a purchase, you acknowledge that: - This policy applies only to purchases made directly from DonDada. - Independent collaborators operate under their own policies and responsibilities. --- Let me know if you need any further assistance!